Xining shopping mall 3 – 15 workstation extraordinary skill

Xining City Consumers Association Based on consumer rights protection "while two station" to protect the legitimate rights and interests of consumers, since 2007 in the city’s major shopping malls, supermarkets to set up the "3· 15" in the workstation to resolve consumer disputes ", many daily display skills to the full" disputes nipped in the bud, the effective maintenance of social harmony.

for the protection of the rights of consumers and enterprises, 2007 Xining City Consumers Association in the city’s major shopping malls, supermarkets set up a "3· 15 workstations at the service desk set up the" reception ", published telephone complaints, by the person responsible for receiving consumer complaints. "3· 15 workstation;" after the debut, the major shopping malls, supermarkets more strict pre-sale of commodity quality, strictly regulate food into the sales system, certificate and invoice and purchase ledger system, strengthen the quality inspection and sale service for customer service, the quality of cooked food daily to ensure fresh taste and taste test. The return to the responsibility system, in addition to involving personal health products, high-tech products and precious goods, within 1 months from the date of the sale of other goods, if the customer on the specifications of the goods, color is not satisfied, as long as the goods and keep the original packaging intact, does not affect the re sale, by shopping all vouchers, according to customer requirements to return. At the same time, to further standardize the consumer complaints procedures, strengthen personnel training, improve the quality of personnel, in dealing with consumer complaints, adhere to the "three, three" principle, namely: the general problem is not a problem, counter complex problems, not out of the mall stores; on the exchange does not change in exchange, retreat can be back to back, I don’t know the main responsibility. Reporters on February 23rd in Wangfujing supermarket learned that in 2008, the supermarket received a total of 187 consumer complaints, all smooth solution.

 

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